CLIENT ENGAGEMENT MANAGER

Your new company
The Hays Key Account Management team in Melbourne plays a critical role in the engagement, protection and evolution of relationships with our client partner. With a joint focus on meeting and exceeding client expectations as well as educating and enabling our own recruitment consultants, the team enjoys a variety of responsibilities and challenges every day.

Your new role
To achieve our ambitious growth plans we are looking for an individual who is passionate about client engagement and new client relationship development to join our Melbourne team. As a Client Engagement Manager, you will partner with key stakeholders on the client account to recognise further growth opportunities and build on existing client business. You will develop a deep knowledge of your portfolio including mapping the organisational structure, technical requirements and both current and future projects for our client. You will regularly meet new and existing stakeholders face to face and attend and organise relevant networking and profile building events. Using the suite of cutting-edge internal systems available at Hays, you will also regularly analyse client and sales data to capitalise on opportunities with existing key accounts and to identify potential new business prospects. You will need to contribute to the content and coordination of reports by investigating, collating and analysing data. And provided support to the Account Director in preparation of tender responses and new business proposals. This role is predominately client facing and will be supported by a team of recruiters who are responsible for all candidate sourcing, candidate relationships and assisting with job management.

What you'll need to succeed
The right person for this role will be proactive in developing relationships and able to demonstrate a track record of both quick wins through tactical sales and larger account wins through a strategic approach. You will be adept with presenting to clients, a strong negotiator and able to effectively consult with and manage client expectations. Internally, it’s important that you can build strong relationships across other specialisms in our business and can effectively collaborate with stakeholders at all levels. To succeed in this role, you will have high energy, passion and a focus on great service delivery. A strong communicator, you will build effective and lasting relationships with a range of stakeholders at all levels of seniority. We are looking for someone who is comfortable working in a fast-paced environment, within complex organisations and a highly competitive market. It is an exciting time of growth for the team and you will play a key part in our continuous improvement and development of the service offering. Previous recruitment experience will be highly regarded, however if you haven’t worked in recruitment but have the aptitude to break down and understand how organisations use their contractor base to deliver on programmes of work and have the ability to articulate how Hays value proposition differentiates from our competitors, we would like to hear from you.

What you'll get in return
In return you will have the opportunity to progress your career in a truly meritocratic culture. At Hays promotions are based on performance. We are the innovators in the world of recruitment and we offer you the best resources and systems to support you to get the job done right. As well as joining a highly successful team that have a demonstrated history of providing a high-level partnership to our key client. You will have the opportunity to work for an established brand with employee rewards and benefits that offer you flexible working arrangements, Health, leisure and lifestyle rewards, Wellness leave programme and up to two weeks’ loyalty leave a year, just to name a few.

What you need to do now
Getting curious? Contact Tanya McDonald – Talent Manager – VIC & TAS by submitting your application.

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