52d ago

Customer Service Officer

Hays Contact Centres

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Base pay
$55k - $58k
Work type
Permanent
Contract type
How this job matches you
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$55k - $58k
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Skills
CONTACT CENTRE
Perks & benefits
Parking
Training

Full job description

Your new company

At Hays we continue to support our global and local clients within the Financial Services industry. We are seeking multiple Customer service representatives to join our client in their Melbourne office located in the Eastern Suburbs

If you’re a people person, have an interest in Financial Services and you enjoy a challenge, this could be the position for you! For career hungry people, you can expect career advancement and a variety of directions you can go in, there is no cap on where you can go here and you’ll be working in a hugely supportive environment.

Your new role

  • Engage with your customers to provide answers about their car loans and Insurance
  • Retain Customers by connecting them to their local dealership
  • Co-ordinate payment arrangements where necessary
  • Refinancing residual and balloon payments for loans approaching maturity
  • Show an Understanding of all compliance requirements when dealing with Customers
  • Be an agile employee and demonstrate flexibility to assist in other areas of the business if required
  • Contribute towards changes to improve our business.

What you'll need to succeed

  • Able to work on a rotating roster of 8am – 8pm Monday to Friday
  • Be a natural communicator over the phone while looking for the right information
  • Able to work in a highly structured environment with KPI's and targets
  • Investigation and ownership of complex member queries
  • Ideally have contact centre experience but not essential

What you'll get in return

  • Competitive base salary 56-58K + Super
  • Secure, free parking onsite
  • Collaborative team environment
  • Industry renown training
  • Fantastic leadership and management team
  • Rotating Roster 8am-8pm with WFH flexibility after a 7-week training onsite.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV to Danni Gilmore

LHS 297508 #2586005

Job details
Date posted
27 Nov 2021
Category
Customer Service & Call Centre
Occupation
Customer Service
Base pay
$55k - $58k
Work type
Permanent
Job mode
Standard hours
Work Authorisation
Australian Citizen / Permanent Resident

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