New library self-serve

DO-IT-YOURSELF: Lorelle Sevelj borrows items using the new self-service kiosk at the Port Lincoln Library last week.
DO-IT-YOURSELF: Lorelle Sevelj borrows items using the new self-service kiosk at the Port Lincoln Library last week.

BORROWERS at the Port Lincoln Library can now check out and return items themselves after the installation of a new Radio Frequency Identification system.

New self-service kiosks are being rolled out across the state and Port Lincoln borrowers started using them last week.

The touch screen kiosks allow users to process items in a single transaction, with a receipt issued at the end of the process.

Library manager Louise Mrdjen said overall the community’s response had been positive, with children particularly embracing the novelty of the new technology.

Mrs Mrdjen said some people were fearful of change and were concerned staff would lose jobs but she said that was not the case.

“We are busier than ever and (this is about) being able to provide an improved service,” Mrs Mrdjen said.

“There’s things that have been on the back-burner for a while that we’re going to be able focus on.”

The new system will allow the staff to take a more “proactive and personalised service to customers” and staff expect to be able to provide more programs, services and support throughout the year as their time is freed up by the new system.

“It is a great step forward in providing a better service to our community, it will allow the staff to provide better quality service and support,” Port Lincoln Mayor Bruce Green said. 

The new system is the latest development in the Port Lincoln Library’s ongoing efforts to evolve and upgrade its systems to keep up-to-date with the ever changing world of technology. 

Library cards are still required for borrowing and staff are available to assist people through the self-serve kiosks as borrowers become familiar with the system. 

Volunteers and staff helped tag and encode items in the library collection and the council management and library staff acknowledged the great support and assistance provided.

The Radio Frequency Identification follows on from the success of the One Card roll out, which allows easy access to resources from all over South Australia.