Telstra try to fix damaged Coffin Bay cable

Damage to the optic fibre is has been identified as the source of a five day outage for Telstra mobile customers in Coffin Bay.

Coffin Bay community members voiced their concerns after losing mobile coverage late Friday.

Coffin Bay resident Andrew Stevens said it was bad timing for the town as it was a peak time for tourists during school holidays.

“It hasn’t been too bad (in the past), a few hours here and there but not like this,” he said.

Coffin Bay Post Office owner Fiona Gordon said local businesses had been affected because people had not been able to contact them.

Telstra has identified the cause of the issue as a damaged optic fibre cable running from the Coffin Bay mobile base station and the Coffin Bay exchange, affecting 3G and 4G customers.

Telstra SA area manager Mark Bolton said Telstra were looking into the matter.

“The cause of the damaged cable is unknown but Telstra techs are currently on site and are looking to restore coverage as soon as possible,” he said.

“Telstra apologises for the inconvenience and hope to have service back as soon as possible.”

Member for Flinders Peter Treloar said he had been in contact with Mr Bolton throughout the day after members of the Coffin Bay community brought the issue to his attention.

“Even in country areas we expect consistent coverage,” he said.